RiseMove™ Support

Get help

For app support, account questions, subscription issues, privacy requests, safety concerns, or technical issues, email paul@risemoveapp.com.

Include

• Your iPhone model and, for Apple Watch issues, your Watch model and watchOS version.
• Your app version, if available.
• The email address or username associated with your account.
• A short description of the issue.
• Any screenshots that help explain the problem.

Website subscriptions

If you subscribed on the website, visit the website subscription page, sign in to the same RiseMove account used at checkout, and choose Manage a website subscription to view or cancel website billing through Stripe’s secure Customer Portal.

To request a refund review for a website purchase, email paul@risemoveapp.com with the subject Website billing request and include the account email. Requests are reviewed under applicable law and the payment provider’s rules; submitting a request does not guarantee a refund.

Apple and Google purchases

Manage App Store or Google Play subscriptions, cancellations, and refund requests through the account and support tools of the store used to purchase. RiseMove™ support can help investigate app access and restore-purchase issues.

Report content or safety concerns

If you see objectionable content, abusive behavior, unsafe activity, privacy concerns, or a user account problem, use the in-app reporting or blocking tools where available, or email support.

Use subject line: RiseMove™ Safety Report.

Useful links

Privacy & Data
Terms of Service
Delete Account
Safety & Community